Preorder Products: Delivery Information and FAQs

How Preorder Products Work

Preorder products are released through time-limited campaigns. These products are not standard in-stock items and are only confirmed for production once the campaign reaches its funding goal.

When a campaign reaches 100% funding, the product is guaranteed to go into production. Customers can still purchase funded products for the remaining duration of the campaign, unless the available unit amount sells out.

Each preorder product has its own unit amount. This means availability may vary by product, and some items may sell out before the campaign ends.

Delivery Information

Campaign Completion

Once a campaign ends, all confirmed orders are finalised. If the campaign has reached 100% funding, the product will move into production.

Production

Preorder products are made after the campaign has successfully been funded. Because they are produced after the campaign closes, delivery may take longer than standard in-stock products.

Dispatch

Orders are dispatched once production is complete and the products have passed any required checks. Where available, tracking information will be provided once the order has shipped.

Delivery Timelines

Estimated delivery times may vary depending on the product, production schedule, and campaign details. Any available delivery estimate will be shown on the individual product page.

Frequently Asked Questions

What is a preorder product?

A preorder product is a campaign-based product that is only produced once enough customers commit to purchasing it.

What does 100% funded mean?

100% funded means the campaign has reached the required number of orders or funding target needed for the product to go into production.

Is production guaranteed once a campaign is funded?

Yes. When a campaign reaches 100% funding, the product is guaranteed to go into production.

Can I still buy a product after it has been funded?

Yes. Funded products remain available to purchase until the campaign ends, unless the product sells out before then.

Why does each product have its own unit amount?

Each product has a set unit amount for its campaign. This helps manage production, availability, and fulfilment for each individual product.

Can a preorder product sell out?

Yes. If the full unit amount for a product is reached before the campaign ends, the product may no longer be available to purchase.

When will my order be delivered?

Delivery takes place after the campaign has ended and production has been completed. Estimated delivery information, where available, will be shown on the product page.

Why does delivery take longer than normal?

Preorder products are not held as ready-made stock. They are produced after the campaign has successfully funded, which means additional time is required for manufacturing and fulfilment.

What happens if a campaign does not reach 100% funding?

If a campaign does not reach 100% funding, the product will not go into production. Any payment handling or refund process will depend on the payment terms shown at checkout.

Will I receive updates about my order?

Yes. Customers will receive relevant updates, including order confirmation, production progress where applicable, and dispatch information once the order has shipped.